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FAQ

【Shopping Process & Payment】

How to pay?

We accept the following payment methods:

1.Hong Kong Bank Transfer

2.Credit Card: Paypal (+4% transaction fee)

3. Credit Card: SHOPLINE Payments (No transaction fee)


How to order?

🎞️Click to see how to order at Omni Eshop, let's go shopping!

 

【Delivery & Delivery Fee】

How to pick up my products?

Method 1:

S.F. Express (delivery fee paid by customer)

.S.F. Store/ S.F. Centre/ EF Locker Pickup

.Residential 🏠 / Commercial address 🏢

 

Method 2:

Pick up at our Kwai Chung Office

Our Office:

Room D, 18/F, Block 1 Vigor Industrial Building, 49-53 Ta Chuen Ping Street, Kwai Chung, N.T., Hong Kong

Business Hours:

Monday-Friday: 9am-1pm, 2pm-6pm

Saturday and Sunday: Closed

 

How to calculate the delivery fee?

Delivery fee is calculated by weight. FREE SHIPPING on orders over $200 (If order less than $200, you need to pay for SF Express delivery fee, 1kg $30, then 0.5kg will be charged)

 

【After-Sales Service】

Able to return or exchange the products?

If you want to return or exchange the products, please contact our customer service within 7 days after receiving the products.

 

【Contact Us】

How to contact us?

Tel:2305 4478

Email:eshop@omni-hk.com

WhatsApp: 9301 9739  (for WhatsApp enquiry only)

Signal: 9301 9739

Facebook  /  Instagram :  @omnihongkong


Business Hours:

Monday-Friday: 9am to 6pm (Lunch Hour: 1pm-2pm)

Saturday and Sunday: Closed